🥥 CocoCub Play

Return & Refund Policy 🌈

Welcome to CocoCub Play! 💚

We want every customer to have a happy experience with CocoCub Play. Your satisfaction matters to us, and we're committed to providing quality products and friendly customer service.

Please read our Return & Refund Policy below.

1. 📦 Returns

Customers may request a return if an item is damaged, defective, or incorrect upon arrival.

To be eligible for a return:

• The item must be unused and in its original condition, unless it arrived damaged or defective.
• The item must be returned with its original packaging, when applicable.
• Proof of purchase, such as an order confirmation or receipt, may be required.
• Return requests must be submitted within 14 days of receiving the item.

2. 💰 Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds will be issued to the original payment method whenever possible.
• Please allow 5–10 business days for the refund to appear, depending on your payment provider.
• Shipping fees may be non-refundable, except where required by applicable law.

Processing times may vary depending on your bank or payment provider.

3. 🚚 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and its packaging, if applicable.

We will review your request and work with you to arrange an appropriate resolution, such as a replacement, refund, or return.

4. ❌ Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

• Items that have been used, damaged, or altered by the customer.
• Items marked as final sale.
• Personalized or custom-made items.
• Digital products that have been downloaded or accessed, where permitted by law.

This section does not limit any consumer rights that cannot legally be waived.

5. 🔄 Exchanges

If you receive a defective or incorrect item, please contact us for assistance.

Exchanges are subject to product availability. If a replacement is unavailable, we may offer a refund or another appropriate resolution.

6. 📩 How to Request a Return or Refund

To start a return or refund request, please contact our customer support team.

Please provide:

• Your full name.
• Your order number.
• The reason for your request.
• Photos or other supporting information, if applicable.

Contact Information:

• Business Name: CocoCub Play
• Email: kitchenlogik45@gmail.com
• Website: cococubplay.com

Please wait for return instructions before shipping an item back to us.

7. ⚖️ Policy Updates

CocoCub Play reserves the right to update this policy when necessary. Any updates will be published on our website with the revised effective date.

Nothing in this policy is intended to limit your rights under applicable consumer protection laws.

💚 Thank You for Choosing CocoCub Play!

We appreciate your trust in CocoCub Play and look forward to making your experience enjoyable. 🥥🌴